The customs authorities have launched a pilot program allowing customers to observe cargo inspections in real time.
The Minister for Revenue and Customs, Hon, Mateni Tapueluelu, announced a new trial policy enabling cargo owners or their authorised representatives to monitor the physical inspection of their shipments.
This initiative aims to address concerns over lost or mishandled cargo and improve coordination among agencies such as Stevedores, Securities, Wharf staff, Quarantine, and Customs.
Under the new policy, observation is permitted either via closed-circuit television (CCTV) or from designated safe areas within the Customs inspection zones. However, for security and procedural reasons, individuals are not allowed to touch or handle their cargo during inspections.
Minister Tapueluelu emphasised that compliance with the new policy is mandatory for brokers, stating that non-compliance could result in the revocation of their licences. He acknowledged the complexity of the clearance process but expressed confidence that this change would help reduce errors, prevent malpractice, and ensure smoother cross-border trade.
The policy is part of broader efforts to enhance transparency and efficiency in Tonga’s customs procedures. According to the Ministry’s Time Release Study Report, the average regulatory release time for commercial consignments is approximately 1.69 days, while private consignments take about 2.13 days.
The trial will be closely monitored to assess its effectiveness and potential for permanent implementation.
