Virgin Australia has clinched the ‘Best Cabin Crew’ award for the seventh consecutive year in the AirlineRatings.com 2025 Airline Excellence Awards. The annual awards assess over 380 airlines against criteria such as safety, value, passenger comfort, and innovation.
In addition to this accolade, Virgin Australia achieved third place in the newly introduced global Hybrid Airlines category. Its regional and charter division, Virgin Australia Regional Airlines (VARA), was also recognized as the ‘World’s Best Regional Airline’ for the second consecutive year.
Virgin Australia Group CEO, Jayne Hrdlicka, attributed these achievements to the dedication of the airline’s staff. “We know our people are exceptional and deliver wonderful service each and every day, so awards like these are fitting recognition by our guests,” she said. “It also showcases the value of our unique Virgin flair, which clearly differentiates us in all parts of our business but particularly the experience our guests enjoy.”
Hrdlicka emphasized the airline’s commitment to excellence: “As a challenger brand at heart, we’re always striving to go above and beyond and set a new bar for ourselves in terms of choice, value and service. Earning the title of World’s Best Cabin Crew for the seventh consecutive time makes me immensely proud of the experience our people consistently deliver onboard.”
Reflecting on the regional operations, she added, “Our WA regional operation forms a critical part of our business and has continued to grow as we’ve simplified our fleet and rebuilt our airline. I’m so thrilled that our team’s commitment to delivering wonderful service, reliability, and performance in the west has been recognised on a global scale.”
